Who is eligible to join the program?
Study owners. This program is for customers based in Italy and San Marino.
What do I need to sign up?
Your Henry Schein Krugg customer number.
I have more than one account with Henry Schein - how do I proceed?
The easiest option is to open a Rewards account for each of your Henry Schein accounts. You will need to provide an email address for each account you hold, and apply for each account.
If you are unable to have multiple email addresses, or would like to combine all of your Henry Schein accounts into a single Rewards account, simply register one account as your primary Rewards account, and then contact our Customer Service team on 800.821010. When your multi-account structure is confirmed, Rewards vouchers will automatically go to your main Rewards account. Our Customer Service may change this arrangement when you order the vouchers, following your instructions at the time of ordering.
For multi-account platforms, some elements of the administration of your Rewards account will have to be entrusted to our Customer Service, who will however always be at your disposal.
Why does the hypertext link sometimes change from hsrewards.it to hs-rewards.it?
For your safety and security, the Henry Schein Rewards platform is jointly operated on the Corporate Rewards platform. Consequently, when you interact with your points balance you will be automatically redirected to the HS-rewards.it website.
Who can I contact for help?
We have created a dedicated team of experts to assist you, on 800.821010. Alternatively, send an email to [email protected] and we will be more than happy to help you.
I forgot my password, what should I do?
If you don't remember your password, access the Login home page and click "Forgot Password". Enter the email address you registered for your account and we'll send you a message with the necessary link to reset your password. Don't forget to check your trash and spam folder to see if you have received this email, then click the link and reset your password within 24 hours.
When you reset your password, make sure you meet the following criteria, otherwise it will not be accepted by our system. Your password must have:
How can I get points?
You will earn 1 point for every €1.00 spent with Henry Schein Krugg.
How soon will the points be added to my account?
Points are calculated over each calendar month and added to your balance by approximately the 5th day of the following month.
Do the points have a cash equivalent?
No, points have no monetary value. The number of points required for each article varies depending on many factors, related to the specific setup of your incentive program.
Can I buy additional points?
No – You are not allowed to purchase additional points. Only points awarded through the incentive program will be redeemable for ordering products whose value is within your current points balance.
Can I transfer points to another participant's account?
No – Points are awarded to individual accounts and will only be redeemable by the intended recipient. You will not be able to transfer your points to another incentive program member.
Do my points have a specific expiration?
The points awarded to participants will expire on February 20, 2021.
If you have any questions Henry Schein Vouchers, please contact [email protected]
Can I change the delivery address after placing an order?
Orders relating to your incentives can only be shipped to the delivery address you have registered for your account, which you will not be able to change when placing your order. If you wish to update your delivery address, please contact Henry Schein Krugg Customer Service.
We remind you that any changes or corrections you request in relation to orders that have already been shipped may be subject to an additional cost. These costs will be deducted from your points balance, or invoiced directly to you for payment.
Can I add more information when placing an order?
When proceeding with the order, you can enter additional information - for example by personalizing it by filling in the additional text box that appears on the order page.
We will do our best to accommodate your requests, but on occasion, desired changes may not apply to your order.
Can I check on my previous order?
Your account includes a history of the orders you have placed. For further assistance with a previously placed order, please contact [email protected] quoting your order number and product name - we will be more than happy to assist you.
However, we cannot assist you with gift cards or e-vouchers that are more than 3 months old. For requests of this nature, please contact our Customer Service before the expiry of three months.
What happens if I accidentally enter the wrong delivery address?
If you have provided incorrect delivery information, please contact [email protected] as soon as possible and one of our agents can cancel your order and refund your points. However, we remind you that the cancellation of the order may not be feasible, if our supplier has already collected the shipment.
When placing any order, please be sure to check your delivery contact details carefully and - if you need to update them - contact your Henry Schein Krugg Customer Service team to request the necessary changes before proceeding to order.
If your delivery country shown is incorrect, please email [email protected] to request a change before ordering. If your incentive will be delivered to a business address, please ensure you include the company name and building name/number, on line 1 of the address.
The product I want is out of stock - when can I order it?
If a product is listed as out of stock, unfortunately this means that our supplier is currently unable to ship it immediately. As soon as new stocks are available, you can proceed with your order. The product description will include the expected dates for the availability of new stock. Otherwise, we advise you to consult our catalog often for any updates regarding currently out of stock items.
Can I order an item that is not included in the incentive catalogue?
Your points are only redeemable for items available in our catalog, not for purchasing products from other stores or retail websites.
How soon will I receive my incentive?
Will I have to sign when my incentive is delivered?
What if I can't sign up on my incentive delivery?
If, for any reason, you are not present at the delivery of an incentive with the obligation to sign, the courier will leave a notice with the contact details to request the redelivery, or for collection from a local sorting center.
What do I do once I receive my Henry Schein Krugg e-voucher?
You can use the voucher code by visiting our website www.henryschein.it and typing it in the "Comments" window at the end of the order.
You will also be able to communicate this code to one of our operators if you place your order with Henry Schein Krugg by telephone or through your representative.
Can I check the status of my order?
Yes, within the ' My Balance ' area of your online Rewards account. When you place an order, it will first show its status as 'Pending'. When our supplier confirms receipt of the order, the status changes to 'Processing' - which means that the supplier is checking their stock and preparing to ship. As soon as the order is shipped, the status updates to 'Dispatched' ( Shipped.) If the tracking option is provided, you will also be able to see these details on the order itself and you will receive an email confirming that it has been shipped.
Why haven't I received my incentive yet?
Can I cancel my order?
What happens if my incentive fails on delivery?
If you receive a faulty or damaged reward, please contact [email protected] quoting your order number and providing proof of the damage/fault within 24 hours of delivery. Our suppliers can only replace faulty or damaged incentives if they are notified within 24 hours of the delivery date. Any complaints presented at a later stage may be subject to additional costs, which will be deducted from your points balance or invoiced directly to you for payment.
We remind you that if a product is returned to us for the necessary checks but we are unable to find any faults, you may be charged for the costs of collecting and re-sending the item in question. Our supplier will not issue a credit for any product that does not show any faults.
What happens if my incentive fails at a later date?
If a fault emerges within 28 days of receiving the item, you will need to make a complaint by contacting the manufacturer directly. Please write to [email protected] as soon as possible; our operators will be happy to request proof of purchase from the supplier, to assist you with your direct complaint.
I received a different item than ordered - what can I do?
If the item you receive is not the one you ordered, write to [email protected] within 48 hours of delivery, quoting your order number and attaching photographs of the product received. Our operators will contact the supplier concerned, to organize the collection and replacement of your order. If possible, please do not open the package of the wrong item you received.
I changed my mind: can I return my incentive?
You are not permitted to return certain products, such as personal accessories including, but not limited to, sunglasses, jewellery/costumes, etc. All the details are included in the product description, which we strongly recommend you read before proceeding with the order, to verify your possible rights to return the product.
Why has nothing been loaded onto my gift card?
Many of our gift cards are shipped "blank", and we ask that you allow up to 24-48 hours for them to be activated. However, if you have attempted to use a gift card after this time, but the retailer informs you that it contains no credit, or has incorrect credit, please write to [email protected] as soon as possible . Our operators will contact the card provider.
For some gift cards, you can check your available balance online or by calling the number listed on the card. If in doubt, proceed to the aforementioned checks before using the card.
Contact office hours
Our office hours are Monday to Friday 09.00-17.30 (UK time), excluding public holidays. We will do our best to respond to all inquiries within 24 hours.
Additional costs for deliveries
